SERVICE

Need Service? Call us at 407-403-6695

ANNUAL SERVICE PLANS

WIREDCare Service Plans

Basic Plan

Standard Plan

Priority Plan

PROACTIVE SERVICE CHECKS

✓ 1 / YEAR

✓ 2 / YEAR

✓ 4 / YEAR

REMOTE NETWORK MONITORING & SUPPORT

UNLIMITED

PRIORITY SCHEDULING

✓

SECURITY ALARM MONITORING

✓

LOANER EQUIPMENT

✓

PRE-ARRIVAL / PRE-EVENT CHECKS

✓ 1 / YEAR

SERVICE CALL DISCOUNTED RATE

$165 / HOUR

$125 / HOUR

AFTER HOURS CARE

✓ $250 / HOUR

✓ $195 / HOUR

$149 / QUARTER + tax

($596 / YEAR + tax)

$312 / QUARTER + tax

($1,248 / YEAR + tax)

$625 / QUARTER + tax

($2,500 / YEAR + tax)

WIRED MAINTENANCE PLANS

PROACTIVE SERVICE CHECKS

Performed throughout the year to ensure your system is running smoothly and allow us to proactively resolve issues

REMOTE NETWORK MONITORING & SUPPORT

Our tech team will be able to remotely login to your system (if applicable) and troubleshoot to resolve your issues.

PRIORITY SCHEDULING

Receive higher priority when scheduling service calls

SECURITY ALARM MONITORING

24/7 monitoring to ensure you have the concerige assistance you need.

LOANER EQUIPMENT

Temporary use of equipment while yours is out for repair

PRE-ARRIVAL / PRE-EVENT CHECKS

Let us make sure your system is ready for your arrival to your home or prepared for your next event.

SERVICE CALL DISCOUNTED RATE

Regular business hours M-F 8:30 AM - 4:30 PM

AFTER HOURS CARE

Includes services performed outside of normal business hours -- during nights, weekends, and holidays

FAQ

1. If WIRED did not install my system, can I still get a Service Plan?

a. Absolutely! If WIRED did not install your system, we will do a one-time system evaluation before completing your enrollment.

2. If WIRED installed my system in the past but I did not have a Service Plan is a system evaluation required?

a. If WIRED has installed your system and you previously opted out of a Service Plan, one of our Sales Representatives will be happy to help you figure out the right plan for you. You can call 407-403-6695 or visit our website www.wiredtechgroup.com for more information.

3. If I get a service plan do I have to pay for a service call if my system stops working?

a. Our quarterly maintenance checks are designed to prevent most issues that affect your system’s performance, but unfortunately, we cannot control everything that might conflict with your system. In the event you are experiencing problems the first step is to call into our Service Desk and speak with our technician. In most instances, we can resolve your issue remotely and get you back up and running. In the rare instance where we cannot resolve the issue remotely, we will have to send a technician to your home. If we must send a technician, there will be charges. Charges vary depending on Service Plan, but we can let you know what those hourly charges are before we begin work.

4. How do the quarterly checks work?

a. Our Service department will call you to schedule a quarterly check-up that works with your schedule. When our technician will notify you when they arrive on-site and will leave a copy of your system evaluation upon completion.

5. What happens if I must miss the scheduled quarterly check?

a. We understand schedules move. We are happy to reschedule the quarterly visits up to the day before with no charge. If the appointment is canceled within 4 hours of the scheduled visit there will be a re-scheduling fee.

6. What does a quarterly check entail?

a. The system checks involve almost 100 checkpoints that include cycling through the functions of the systems, ensuring updates are completed, batteries are checked, networks are working properly and components are cleaned. This list has been created, and continues to evolve, based on best practices to keep your system running flawlessly.

7. How do I enroll?

a. If you are an existing WIRED client, you can call our service line at 407-403-6695 or send an email to our Client Care Team for more information.
b. If you are not an existing WIRED client, one of our Sales Representatives will be happy to speak with you. You can call 407-403-6695 or visit our website www.wiredtechgroup.com for more information.

8. How do I know which plan is right for me?

a. One of our Sales Representatives would be happy to help you figure out the right plan for you. You can call 407-403-6695 or visit our website www.wiredtechgroup.com for more information.